Preparing and Responding to Coronavirus (COVID-19)

Updated April 7, 2020

Thank you for being a part of our residents’ lives and/or working closely with our teams. During this current worldwide health crisis, it’s important
for all of us to be prudent. While we regularly review and follow infection control policies, we are taking extra precautions to protect the residents of
our communities. We are monitoring updates from official sources at the federal and state levels that are reporting on the coronavirus (COVID-19) including the Centers for Disease Control (CDC) and the Indiana State Department of Health.

Thank you for your cooperation, patience and understanding as we strive to keep our residents safe and healthy.

–Justus Companies Leadership Team

FAQ

  • Monitoring high-risk Assisted Living and Memory Care residents closely for symptoms
  • Restricting visitors ro protect our residents
  • Placing hand sanitizer throughout the community (pending supply availability) in addition to our many hand washing areas
  • Placing extra tissue boxes around the community
  • Frequently sanitizing all doorknobs, trash cans, and non-porous surfaces with CDC-approved cleaning products
  • Providing telehealth program to allow residents to receive care from Nurse Practitioners and Medical Director from communities with on-site clinics
  • Training all staff on infection control
  • Retraining designated nursing staff on the use of Personal Protective Equipment if or when isolation is needed
  • Providing meal deliveries (room service) at no additional charge from a complete restaurant-style menu to residents on meal service
  • Providing essential shopping for Assisted Living and Memory Care residents as needed
  • Making and delivering activity and treat bags to independent living residents
  • Delivering packages dropped off by residents’ family and friends
  • Engaging residents with live music, entertainment, fitness activities and conversation on social media
  • Touching base with residents through phone calls or one-on-one visits
  • Connecting residents with loved ones through technology
  • Sharing educational information about the virus

PROTECTIVE AND PRECAUTIONARY POLICIES AND PROCEDURES FOR ALL JUSTUS SENIOR LIVING COMMUNITIES

Per state and federal agency recommendations, we have implemented the following protective and precautionary policies and procedures:

Visitation Restrictions

For Community Buildings with Assisted Living and Memory Care — Per the Indiana State Department of Health, Justus Senior Living is restricting visitation of ALL visitors and non-essential healthcare personnel. The only exception for visitors is for compassionate care situations, as in end of life. Decisions about visitation during an end of life situation are made on a case-by case-basis, which includes careful screening of the visitor (including clergy, bereavement counselors, etc.) for fever or respiratory symptoms. Those with symptoms of a respiratory infection (fever, cough, shortness of breath, or sore throat) will not be permitted to enter the Justus communities at any time (even in end-of-life situations).

Those visitors who are permitted will be:

  • Instructed before entry to the facility of the need to be screened for temperature and symptoms;
  • Limited to a specific location (the resident’s room or other designated location);
  • Required to perform hand hygiene and wear personal protective equipment (PPE) including gloves and a standard surgical facemask, if available.

In addition, visitors and any individuals who enter the community are informed that they should be monitored for signs and symptoms of respiratory infection for at least 14 days after leaving the community. If symptoms occur, the visitor should self-isolate at home, contact a healthcare provider and immediately notify the community of the date and person visited.

The only exceptions to the restrictions are healthcare workers (community staff) and government surveyors.

Justus Senior Living is also following the guidance of CMS:

  • Cancel group dining and activities (both in and out of the facility)
  • Implement Active Screening of residents and staff for fever and respiratory symptoms
  • Remind residents to practice social distancing and perform frequent hand hygiene in lieu of in-person visits, please do your best to facilitate increased video calls and phone calls for your clients in order to help minimize the negative psychological impact of restricted visitation.

All common areas are restricted to residents only. Residents are encouraged to Facetime or video chat with their friends and family during this time.

For Independent Living Residents Housed in a Community Building that Includes Assisted Living or Memory Care — These resident will follow the same visitor restrictions due to the risk factors associated with the age group. All entry to such building is limited to the front entrance. Independent Living residents are strongly encouraged to only leave the building for essential appointments. If they choose to leave the building, they will be scanned for fever and answer a questionnaire upon return.

For Community Buildings that are Independent Living Only — Visitation is also restricted based on Indiana State Department of Health guidelines on visitation for Housing with Services Establishments, the designation of all our Independent Living Communities.

  • Visitation is restricted to ALL visitors and non-essential healthcare personnel. The only exception for visitors is for compassionate care situations, as in end of life.
  • Doors will always be locked to the outside.
  • Where possible, entry will be limited to the main entry.
  • Residents will be informed to limit their visits to those that are medically necessary or those who help with activities of daily living.
    • All caregivers are required to wear masks.
    • All caregivers must remain in the resident apartment.
  • All visitors will be screened.
    • During office hours, visitors must report to the Assited Living building (Crestwood South) or Suites building (Crestwood North) to be screened.
      • They will answer a 4-question survey to determine health risk factors.
      • Those with symptoms of a respiratory infection (fever, cough, shortness of breath, or sore throat) will not be permitted to enter any of the Justus Senior Living communities.
      • They will have their temperature screened.
      • They will receive a sticker that indicates the date and that they are approved for entry.
      • During off hours, the Independent Living community buildings are unable to monitor visitor entry.
        • The residents will be responsible for following the visitor restriction and allow only medically necessary healthcare professionals.
          • The resident will not allow anyone (even a healthcare professional) to enter the building if they have respiratory symptoms.
          • The resident must arrange for entry of medically necessary visitor.
          • The visitor must remain in the resident apartment.
          • The medial professional is required to perform hand hygiene and wear personal protective equipment (PPE) including gloves and a standard surgical facemask, if available.
        • If the restrictions are not followed, it would be considered a violation of the lease.

Staff Screening & Temperature Checks — Staff and medically necessary caregivers are screened for temperature and symptoms daily before starting their shifts. As an extra preventative measure, a daily screening questionnaire is also required.

Sanitization Performing consistent sanitization procedures will remain a priority within high-traffic resident areas, common areas, lobbies and offices. Additional measures have been taken to regularly disinfect high-touch surface areas including elevators, doorknobs and laundry equipment. We will remain vigilant on consistently practicing proper hand and respiratory hygiene and implementing sanitization protocols recommend by the CDC.

Dining — Congregate dining has been suspended in compliance with guidance from both the federal and state agencies. We understand how important not only the food, but the dining experience is to our residents. Therefore, residents will continue to have a full restaurant-style menu with a variety of choices. We are trying our best to deliver all meals to the residents’ door without changing the menu. Our teams have been working around the clock to meet the dining needs of the residents.

Life Enrichment Activities — The CDC recommends social distancing. Therefore, all life enrichment activities including small and large group events, fitness classes and outings are postponed until further notice. We know our residents look forward to these activities. As an alternative, our Life Enrichment team is ensuring senior living residents have puzzles, games, books and delivering surprises to their apartment doors!

Fitness Centers – All fitness centers in our senior living communities are closed in compliance with state guidelines. In the meantime, in-home fitness activities are strongly encouraged! In-home fitness resources are available to each resident.

Outpatient Therapy — Outpatient Therapy clients may be seen in their apartment when medically necessary.

Clinics — The Medical Director and Nurse Practitioner will be consulted or will make visits to residents when medically necessary. Telehealth will be utilized when available to reduce risk.

Transportation & Shopping — For Assisted Living residents, we offer transportation to medically necessary appointments. For Independent Living residents without available transportation or support, we offer grocery delivery assistance on a bi-weekly basis for essential need items. If residents need additional assistance, a list of resources for shopping, grocery and meal delivery services has been provided to our senior living residents.

  • Sharing  educational information about the virus
  • Posting updates regularly on Facebook
  • Connecting residents with loved ones through technology.
  • Restricting all visitors from entering for both Licensed Assisted Living and Independent Living residents. Emergency situations must be cleared through the Executive Director. This policy is subject to change based on the current health environment.
  • Posting signs regarding restriction on visitors at every entrance
  • Requiring any visitor, healthcare professionals or vendor to enter the front entry of each community and be scanned for a fever and screened through a questionnaire.
  • Closing any community dining rooms to the public or residents until further notice
  • Postponing large group events and public outings until further notice
  • Cautioning everyone to practice the standard, flu-season safety precautions including practicing cough etiquette and hygiene, regular and thorough handwashing, and limiting physical contact with others

PROTECTIVE AND PRECAUTIONARY POLICIES AND PROCEDURES FOR ALL JUSTUS SENIOR LIVING COMMUNITIES

Per state and federal agency recommendations, we have implemented the following protective and precautionary policies and procedures:

Visitation Restrictions

For Community Buildings with Assisted Living and Memory Care — Per the Indiana State Department of Health, Justus Senior Living is restricting visitation of ALL visitors and non-essential healthcare personnel. The only exception for visitors is for compassionate care situations, as in end of life. Decisions about visitation during an end of life situation are made on a case-by case-basis, which includes careful screening of the visitor (including clergy, bereavement counselors, etc.) for fever or respiratory symptoms. Those with symptoms of a respiratory infection (fever, cough, shortness of breath, or sore throat) will not be permitted to enter the Justus communities at any time (even in end-of-life situations).

Those visitors who are permitted will be:

  • Instructed before entry to the facility of the need to be screened for temperature and symptoms;
  • Limited to a specific location (the resident’s room or other designated location);
  • Required to perform hand hygiene and wear personal protective equipment (PPE) including gloves and a standard surgical facemask, if available.

In addition, visitors and any individuals who enter the community are informed that they should be monitored for signs and symptoms of respiratory infection for at least 14 days after leaving the community. If symptoms occur, the visitor should self-isolate at home, contact a healthcare provider and immediately notify the community of the date and person visited.

The only exceptions to the restrictions are healthcare workers (community staff) and government surveyors.

Justus Senior Living is also following the guidance of CMS:

  • Cancel group dining and activities (both in and out of the facility)
  • Implement Active Screening of residents and staff for fever and respiratory symptoms
  • Remind residents to practice social distancing and perform frequent hand hygiene in lieu of in-person visits, please do your best to facilitate increased video calls and phone calls for your clients in order to help minimize the negative psychological impact of restricted visitation.

All common areas are restricted to residents only. Residents are encouraged to Facetime or video chat with their friends and family during this time.

For Independent Living Residents Housed in a Community Building that Includes Assisted Living or Memory Care — These resident will follow the same visitor restrictions due to the risk factors associated with the age group. All entry to such building is limited to the front entrance. Independent Living residents are strongly encouraged to only leave the building for essential appointments. If they choose to leave the building, they will be scanned for fever and answer a questionnaire upon return.

For Community Buildings that are Independent Living Only — Visitation is also restricted based on Indiana State Department of Health guidelines on visitation for Housing with Services Establishments, the designation of all our Independent Living Communities.

  • Visitation is restricted to ALL visitors and non-essential healthcare personnel. The only exception for visitors is for compassionate care situations, as in end of life.
  • Doors will always be locked to the outside.
  • Where possible, entry will be limited to the main entry.
  • Residents will be informed to limit their visits to those that are medically necessary or those who help with activities of daily living.
    • All caregivers are required to wear masks.
    • All caregivers must remain in the resident apartment.
  • All visitors will be screened.
    • During office hours, visitors must report to the Assited Living building (Crestwood South) or Suites building (Crestwood North) to be screened.
      • They will answer a 4-question survey to determine health risk factors.
      • Those with symptoms of a respiratory infection (fever, cough, shortness of breath, or sore throat) will not be permitted to enter any of the Justus Senior Living communities.
      • They will have their temperature screened.
      • They will receive a sticker that indicates the date and that they are approved for entry.
      • During off hours, the Independent Living community buildings are unable to monitor visitor entry.
        • The residents will be responsible for following the visitor restriction and allow only medically necessary healthcare professionals.
          • The resident will not allow anyone (even a healthcare professional) to enter the building if they have respiratory symptoms.
          • The resident must arrange for entry of medically necessary visitor.
          • The visitor must remain in the resident apartment.
          • The medial professional is required to perform hand hygiene and wear personal protective equipment (PPE) including gloves and a standard surgical facemask, if available.
        • If the restrictions are not followed, it would be considered a violation of the lease.

Staff Screening & Temperature Checks — Staff and medically necessary caregivers are screened for temperature and symptoms daily before starting their shifts. As an extra preventative measure, a daily screening questionnaire is also required.

Sanitization Performing consistent sanitization procedures will remain a priority within high-traffic resident areas, common areas, lobbies and offices. Additional measures have been taken to regularly disinfect high-touch surface areas including elevators, doorknobs and laundry equipment. We will remain vigilant on consistently practicing proper hand and respiratory hygiene and implementing sanitization protocols recommend by the CDC.

Dining — Congregate dining has been suspended in compliance with guidance from both the federal and state agencies. We understand how important not only the food, but the dining experience is to our residents. Therefore, residents will continue to have a full restaurant-style menu with a variety of choices. We are trying our best to deliver all meals to the residents’ door without changing the menu. Our teams have been working around the clock to meet the dining needs of the residents.

Life Enrichment Activities — The CDC recommends social distancing. Therefore, all life enrichment activities including small and large group events, fitness classes and outings are postponed until further notice. We know our residents look forward to these activities. As an alternative, our Life Enrichment team is ensuring senior living residents have puzzles, games, books and delivering surprises to their apartment doors!

Fitness Centers – All fitness centers in our senior living communities are closed in compliance with state guidelines. In the meantime, in-home fitness activities are strongly encouraged! In-home fitness resources are available to each resident.

Outpatient Therapy — Outpatient Therapy clients may be seen in their apartment when medically necessary.

Clinics — The Medical Director and Nurse Practitioner will be consulted or will make visits to residents when medically necessary. Telehealth will be utilized when available to reduce risk.

Transportation & Shopping — For Assisted Living residents, we offer transportation to medically necessary appointments. For Independent Living residents without available transportation or support, we offer grocery delivery assistance on a bi-weekly basis for essential need items. If residents need additional assistance, a list of resources for shopping, grocery and meal delivery services has been provided to our senior living residents.

  • Offering online leasing virtual tours to prospective residents. Please contact our leasing staff to schedule an appointment!
  • Continuing to have staff available by phone, email and text message
  • Limiting maintenance requests to emergency services only
  • Promoting social distancing to reduce unnecessary exposure to residents and staff
  • Cancelling resident events until further notice
  • Restricting any visitors in the Clubhouse and leasing offices
  • Delivering packages directly to residents’ apartments instead of the Clubhouse mailroom
  • Closing the fitness center in compliance with state guidelines and promoting in-home fitness activities
  • Disinfecting all common entry doors and elevators 2x/day
  • Disinfecting interior mail centers 3x/day
  • Providing educational information about the virus
  • Posting updates regularly on Facebook

Although our Clubhouses and leasing offices are closed to all visitors, we are still available and can accommodate your move-in. We invite you to contact us via phone, email, and text messaging and look forward to touring you through our community via virtual tours. Thank you for your understanding while we all work together to stay healthy!

  • Communicating with all trade partners to ensure we are aware of any positive C-19 test results on or off the sites
  • Implementing rigorous on-premises sanitation procedures multiple times each day
  • Making hand sanitizer, gloves and masks available to the workforce as available
  • Coordinating with contractors to maintain social distancing standards and segregating crews
  • Offering an Employee HR Hotline 317-564-0252 for employees with questions or concerns about COVID -19
  • Screening staff members daily through a questionnaire
  • Allowing most corporate office staff members to work remotely from home to keep daily operations running
  • Providing flexibility for employees that must be off due to illness
  • Providing regular updates, alerts and educational information to staff members
  • Spotlighting and appreciating staff on Faceboo
  • Planning special meals for our senior living staff
  • Providing additional training on the appropriate use of anti-bacterial and anti-viral cleaners, infection control procedures, hand washing and more

For employee-related questions, please call 317-564-0252 or email humanresources@justus.net.

Still have QUESTIONS?

The Justus Companies appreciates your cooperation as we all work together to keep our residents and staff safe. If you should have any questions, please contact one of our Justus communities to speak with the Executive Director/Manager or share your questions below.