Preparing and Responding to Coronavirus (COVID-19)

Updated August 13, 2020

Thank you for being a part of our residents’ lives and/or working closely with our teams. During this current worldwide health crisis, it’s important for all of us to be prudent. While we regularly review and follow infection control policies, we are taking extra precautions to protect the residents of our communities. We are monitoring updates from official sources at the federal and state levels that are reporting on the coronavirus (COVID-19) including the Centers for Disease Control (CDC) and the Indiana State Department of Health.

Thank you for your cooperation, patience and understanding as we strive to keep our residents safe and healthy.

–Justus Companies Leadership Team

FAQ

FOR OUR RESIDENTS…

  • Monitoring high-risk Assisted Living and Memory Care residents closely for symptoms
  • Restricting/limiting visitors per the most current state and federal guidelines to protect our residents
  • Placing hand sanitizer throughout the community (pending supply availability) in addition to our many hand washing areas
  • Placing extra tissue boxes around the community
  • Frequently sanitizing all doorknobs, trash cans, and non-porous surfaces with CDC-approved cleaning products
  • Providing telehealth program to allow residents to receive care from Nurse Practitioners and Medical Director from communities with on-site clinics
  • Training all staff on infection control
  • Screening staff and medically necessary caregivers for temperature and symptoms daily before starting their shifts.
  • Retraining designated nursing staff on the use of Personal Protective Equipment if or when isolation is needed
  • Providing meal deliveries (room service) at no additional charge from a complete restaurant-style menu to residents on meal service
  • Providing essential shopping for Independent Living, Assisted Living and Memory Care residents as needed
  • Making and delivering activity and treat bags to Independent Living residents
  • Delivering packages dropped off by residents’ family and friends
  • Engaging residents with live music, entertainment, fitness activities and conversation on social media
  • Touching base with residents through phone calls or one-on-one visits
  • Connecting residents with loved ones through technology
  • Sharing educational information about the virus

FOR FAMILIES, GUESTS AND SERVICE PROVIDERS…

  • Sharing  educational information about the virus
  • Connecting residents with loved ones through technology
  • Posting signs regarding restriction on visitors at every entrance
  • Requiring any visitor, healthcare professionals or vendor to enter the front entry of each community and be scanned for a fever and screened through a questionnaire
  • Cautioning everyone to practice the standard, flu-season safety precautions including practicing cough etiquette and hygiene, regular and thorough handwashing, and limiting physical contact with others
  • Offering online leasing virtual tours to prospective residents. Please contact our leasing staff to schedule an appointment.
  • Posting updates regularly on Facebook

FOR ALL JUSTUS SENIOR LIVING COMMUNITIES…

Protective and precautionary policies and procedures for each community may change daily depending on active COVID-19 cases in the community and per state and federal agency regulations.

Please view the COMMUNICATION UPDATES below or subscribe to the DAILY COVID-19 UPDATES for the most up-to-date policies and procedures regarding:

  • Visitation Restrictions (Indoor & Outdoor)
  • Essential Family Caregivers
  • Staff Screening & Temperature Checks
  • Sanitization
  • Dining
  • Salons
  • Fitness Centers
  • Life Enrichment Activities
  • Transportation
  • Outpatient Therapy
  • Clinics

Stay up to date with each Justus community and connected to residents by following our Facebook pages:

Woodland Terrace of Carmel: https://www.facebook.com/WoodlandTerraceOfCarmel/

Woodland Terrace of New Palestine: https://www.facebook.com/WoodlandTerraceOfNewPalestine/

Woodland Terrace of Danville: https://www.facebook.com/WoodlandTerraceOfDanville/

Crestwood Village Senior Communities: https://www.facebook.com/CrestwoodVillageSeniorCommunities/

  • Offering in-person and online leasing virtual tours to prospective residents. Please contact our leasing staff to schedule an appointment!
  • Promoting social distancing to reduce unnecessary exposure to residents and staff
  • Guests are required to utilize our sanitation station upon entering leasing centers
  • Masks, sanitizer, temperature check and screening questionnaires are required upon entry
  • Our Maintenance Teams are wearing masks while addressing maintenance requests. Residents are asked to practice social distancing while maintenance is in the apartment working.
  • Continuing to have staff available by phone, email, portal and text message
  • Cancelling resident events until further notice
  • Delivering packages directly to residents’ apartments instead of the Clubhouse mailroom
  • All fitness centers are open with masks and 4-person limited occupancy requirements
  • Disinfecting all common entry doors and elevators
  • Disinfecting interior mail centers
  • Providing educational information about the virus
  • Posting updates regularly on Facebook

Stay up to date with each Justus community and connected to residents by following and liking our Facebook pages:

Bridgewater Apartments: https://www.facebook.com/bwapartments/

Promenade Apartments: https://www.facebook.com/PromenadeApartmentsOfNoblesville/

Copper Ridge Apartments: https://www.facebook.com/CopperRidgeKC/


Thank you for your understanding while we all work together to stay healthy!

  • Communicating with all trade partners to ensure we are aware of any positive C-19 test results on or off the sites
  • Implementing rigorous on-premises sanitation procedures multiple times each day
  • Making hand sanitizer, gloves and masks available to the workforce as available
  • Coordinating with contractors to maintain social distancing standards and segregating crews
  • Offering an Employee HR Hotline 317-564-0252 for employees with questions or concerns about COVID -19
  • Screening staff members daily through a questionnaire
  • Allowing most corporate office staff members to work remotely from home to keep daily operations running
  • Providing flexibility for employees that must be off due to illness
  • Providing regular updates, alerts and educational information to staff members
  • Spotlighting and appreciating staff on Facebook
  • Planning special meals for our senior living staff
  • Providing additional training on the appropriate use of anti-bacterial and anti-viral cleaners, infection control procedures, hand washing and more

For employee-related questions, please call 317-564-0252 or email humanresources@justus.net.

View the Navigating Home Life Employee Resource

Learn more about Managing Life During Times of a Pandemic

View the Justus Corporate Office Return to Work Infection Control Training

CDC: Stop the Spread of Germs

https://www.youtube.com/watch?v=7-lW0s2yJA0&feature=youtu.be&fbclid=IwAR0V2bhNLzrlLn0iVIIO7N4wPC8Ab_KRBIvTvb7j1gtlIYoHvYWZLI8FC4o

Hand Washing Video from Ecolab:


Stay up to date with each Justus community and connected to residents by following and liking our Facebook pages:

Woodland Terrace of Carmel: https://www.facebook.com/WoodlandTerraceOfCarmel/

Woodland Terrace of New Palestine: https://www.facebook.com/WoodlandTerraceOfNewPalestine/

Woodland Terrace of Danville: https://www.facebook.com/WoodlandTerraceOfDanville/

Crestwood Village Senior Communities: https://www.facebook.com/CrestwoodVillageSeniorCommunities/

Bridgewater Apartments: https://www.facebook.com/bwapartments/

Promenade Apartments: https://www.facebook.com/PromenadeApartmentsOfNoblesville/

Copper Ridge Apartments: https://www.facebook.com/CopperRidgeKC/

Justus Companies Inc.: https://www.facebook.com/JustusCompaniesInc/

Justus Careers: https://www.facebook.com/Justus-Careers-201207186914440/

Sign up for DAILY COVID-19 UPDATES

Woodland Terrace of Carmel: https://lp.constantcontactpages.com/su/0vZ2BLy

Woodland Terrace of New Palestine: https://lp.constantcontactpages.com/su/FPdnL8N

Crestwood Village South: https://lp.constantcontactpages.com/su/ulMicIH

Crestwood Village North: https://lp.constantcontactpages.com/su/xLXXRNn

Still have QUESTIONS?

The Justus Companies appreciates your cooperation as we all work together to keep our residents and staff safe. If you should have any questions, please contact one of our Justus communities to speak with the Executive Director/Manager or share your questions below.